Order Tracking

Track Your Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

At Gifts Atelier, we want your order experience to feel clear, reliable, and easy to follow from checkout to delivery. This page explains how tracking works for our mugs and tote bags, when updates appear, what common carrier statuses mean, and what to do if your package is delayed or marked delivered but not received.

How to Track Your Order

Once your order has been processed and dispatched, you will receive tracking information so you can follow the package while it is in transit. Tracking allows you to see the latest available scan from the carrier and the general delivery progress for your Gifts Atelier order.

You can track your order by using the tracking details provided after dispatch. If you cannot locate your tracking information, please check the email address used at checkout, including spam, junk, promotions, or updates folders.

  • Look for your shipping confirmation email after your order has been dispatched.
  • Use the tracking number provided in that email to view carrier updates.
  • Make sure the shipping address entered at checkout is complete and accurate.
  • If you still need help finding your tracking details, contact us at support@giftsatelier.com.

When Tracking Becomes Available

Orders require processing before they are handed to the shipping carrier. Gifts Atelier’s order processing time is 2–3 business days. During this time, your order is being prepared for shipment, and tracking may not yet be active.

After dispatch, delivery typically takes 3–7 business days. The estimated total time, including processing and delivery, is 5–10 business days. Tracking often begins showing movement after the carrier accepts and scans the package.

  • Processing time: 2–3 business days.
  • Delivery time after dispatch: 3–7 business days.
  • Estimated total time: 5–10 business days.
  • Tracking may take time to show updates after the shipping label is created.

Carriers We Use

Gifts Atelier ships orders within the United States only, and we use USPS for delivery. We do not promise or offer international shipping.

Our standard shipping fee is $6.50, and free shipping is available on orders over $90.00. For more details about shipping rates, delivery estimates, and service coverage, please review our Shipping Policy.

  • Carrier: USPS.
  • Ships to: United States.
  • Standard shipping fee: $6.50.
  • Free shipping on orders over $90.00.

Understanding Tracking Statuses

Tracking statuses are provided by USPS and may change as your package moves through the delivery network. Some updates appear quickly, while others may take longer depending on the carrier’s scan timing and local delivery operations.

A status update does not always mean there is a problem. In many cases, the package is still moving even if scans are not shown at every step.

  • Label created: Your order has been prepared for shipment, but USPS may not have scanned it yet.
  • Accepted or in transit: USPS has received the package and it is moving through the carrier network.
  • Out for delivery: The package is with the local delivery route and is expected to arrive soon.
  • Delivered: USPS has marked the package as delivered to the destination address or an approved delivery location.
  • Exception or delay: USPS has reported an issue that may affect delivery timing.

No Tracking Updates

If your tracking number shows no movement right away, it may simply mean USPS has not completed the first carrier scan. This can happen after a label is created or shortly after the package is handed over for shipment.

Please allow the normal processing and delivery timeline to progress. If tracking has not updated and your order appears to be outside the estimated total time of 5–10 business days, contact us so we can review the situation and help guide the next steps.

  • Check that the tracking number was entered correctly.
  • Review the shipping confirmation email for the most recent tracking link or number.
  • Allow time for USPS scans to appear after dispatch.
  • Contact support@giftsatelier.com if the order is outside the expected delivery window.

Lost or Delayed Packages

Occasional delays can occur due to carrier routing, weather conditions, address issues, local delivery volume, or other circumstances outside our direct control. Gifts Atelier understands that delayed packages can be frustrating, and we will do our best to help you understand the next steps.

If your package appears significantly delayed or tracking has stopped updating, please contact us with your order details. We may ask you to confirm your shipping address and provide any tracking information you have received.

  • Confirm that your delivery address was entered correctly at checkout.
  • Check USPS tracking for any exception or delivery attempt notice.
  • Review your email for any shipment or address-related updates from Gifts Atelier.
  • Reach out to support@giftsatelier.com if the package appears lost or unusually delayed.

Delivered But Not Received

If USPS marks your order as delivered but you cannot find it, we recommend checking carefully before assuming the package is missing. Carriers may leave packages in a mailbox, parcel locker, front door area, porch, side entrance, building lobby, mailroom, or another safe delivery location.

You may also wish to ask household members, neighbors, building staff, or mailroom personnel whether they received or moved the package. If you still cannot locate it, contact us and we will help you review the available tracking information.

  • Check around your home, mailbox, porch, entrance, lobby, or mailroom.
  • Ask anyone at the address who may have accepted the delivery.
  • Review USPS tracking for delivery location notes when available.
  • Contact support@giftsatelier.com with your order number and tracking details if the package is still missing.

Address Accuracy and Delivery Issues

Please make sure your shipping address is accurate and complete when placing an order. Gifts Atelier ships to the United States only, and the delivery information you provide at checkout is used to prepare and ship your package.

If you notice an address issue after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order is already processing or dispatched, but we will review your request and assist where possible.

  • Use a complete United States shipping address.
  • Include any apartment, suite, unit, building, or mailroom details when applicable.
  • Contact us promptly if you believe the address was entered incorrectly.
  • Review our Terms of Service for additional order responsibilities and conditions.

Product Availability and Order Details

Gifts Atelier offers mugs in 11oz and 15oz sizes, as well as tote bags. Our products are sold as listed, and customers cannot customize photos or text on the products.

All products are offered with the available sizes shown on the store. If you have questions about an item before placing an order, please contact us so we can help clarify product details before checkout.

  • Mugs are available in 11oz and 15oz sizes.
  • Tote bags are available as listed in the store.
  • Custom photos and custom text are not available.
  • Please review product information carefully before placing your order.

Returns, Refunds, and Tracking a Return

If you need to return an eligible item, our return window is 30 days from delivery. Return shipping cost is paid by the customer. Please review the Return & Refund Policy before sending any item back so you understand the requirements and process.

After we receive the return, refund processing time is 7 business days. If you are returning a package, we recommend keeping any carrier receipt or tracking information until the return is fully completed.

  • Return window: 30 days from delivery.
  • Return shipping cost is paid by the customer.
  • Refund processing time after we receive the return: 7 business days.
  • See the Return & Refund Policy for full return and refund details.

How to Contact Us

If you need help tracking an order, understanding a delivery status, or reviewing a delayed package, our customer support team is here to assist. Please include your order number, the name used at checkout, and any tracking information you have so we can review your request efficiently.

You can reach Gifts Atelier by email at support@giftsatelier.com. Our customer support hours are Monday–Friday, 9:00 AM–17:00 PM ET. You may also review the Contact Us page for store contact information, and our business address is 2326 Somersly Pl, Louisville, KY 40245, United States.

  • Email: support@giftsatelier.com.
  • Support hours: Monday–Friday, 9:00 AM–17:00 PM ET.
  • Business address: 2326 Somersly Pl, Louisville, KY 40245, United States.
  • For privacy-related questions, please review our Privacy Policy.