Shipping Policy

At Gifts Atelier, we want every mug and tote bag order to arrive reliably, clearly, and with no surprises. This policy explains where we ship, how orders are processed, what shipping costs, and what to do if you need help with a delivery.

Order Processing Time

Orders placed with Gifts Atelier are processed before they are handed to the shipping carrier. Our order processing time is 2–3 business days.

Processing includes order review, product preparation, quality checks, packing, and label creation. Business days do not include weekends or holidays.

  • Processing time: 2–3 business days
  • Orders are prepared only after they are successfully placed and confirmed
  • Processing time is separate from the delivery time after dispatch

Where We Ship

Gifts Atelier ships to the United States only. We do not offer international shipping at this time.

Customers are responsible for providing a complete and accurate United States shipping address at checkout. If your address cannot be serviced by our available carrier, we may contact you for clarification before dispatch.

  • Ships to: United States
  • International shipping is not available
  • Orders must include a valid deliverable United States address

Shipping Methods & Carriers

Gifts Atelier ships orders using USPS. The specific service used may depend on the destination, package type, and operational availability at the time of shipment.

Once an order is dispatched, USPS is responsible for the movement and delivery scan updates of the package. We remain available to help you understand your shipment status and next steps if an issue occurs.

  • Shipping carrier: USPS
  • Carrier tracking may update at different points during transit
  • Delivery is completed according to the carrier’s route and local delivery conditions

Estimated Delivery Times

After dispatch, delivery typically takes 3–7 business days. When combined with processing time, the estimated total time from order placement to delivery is 5–10 business days.

These estimates are provided to help you plan your order. Actual delivery may vary depending on carrier volume, weather, address accuracy, and other circumstances outside our direct control.

  • Order processing time: 2–3 business days
  • Delivery time after dispatch: 3–7 business days
  • Estimated total time: 5–10 business days

Shipping Rates & Free Shipping

Gifts Atelier offers standard shipping for a flat fee of $6.50. Shipping fees are shown during checkout before you place your order.

We also offer free shipping on orders over $90.00. If your order qualifies, the free shipping option will be reflected at checkout.

  • Standard shipping fee: $6.50
  • Free shipping on orders over $90.00
  • Shipping charges, when applicable, are calculated and displayed before checkout is completed

Order Tracking

Once your order has shipped, tracking information will be provided when available. Tracking allows you to follow your package as it moves through the USPS delivery network.

Please note that tracking information may take some time to appear or update after a shipping label is created. If your tracking has not updated right away, it may still be in transit or awaiting the next carrier scan.

  • Use the tracking details provided after dispatch to monitor delivery progress
  • You may also visit Order Tracking for shipment status support
  • For questions about a tracking update, contact us at support@giftsatelier.com

Shipping Delays

While we work carefully to process orders on time, occasional shipping delays may happen. Delays can be caused by carrier volume, severe weather, service disruptions, address issues, or other events beyond our control.

If your package appears delayed, we recommend checking the latest tracking information first. If you still need assistance, our support team can help review the situation and guide you on the next steps.

  • Carrier delays may occur after dispatch
  • Tracking scans may not update at every point of transit
  • For help with a delayed shipment, contact support@giftsatelier.com

Incorrect or Undeliverable Addresses

Please review your shipping address carefully before placing your order. Gifts Atelier is not responsible for delivery issues caused by an incorrect, incomplete, outdated, or undeliverable address provided at checkout.

If you notice an address error after placing an order, contact us as soon as possible at support@giftsatelier.com. We will do our best to help if the order has not yet been dispatched, but we cannot guarantee that changes can be made once processing has begun.

  • Provide the full street address, apartment or unit details where applicable, city, state, and ZIP code
  • Address changes may not be possible after an order enters processing or dispatch
  • Packages returned due to address problems may require customer follow-up before any further action can be taken

Lost, Stolen or Damaged Packages

If your tracking shows a package as delivered but you cannot find it, please check around your delivery location, mailbox, building office, household members, or neighbors who may have received it on your behalf.

If your order arrives damaged, please contact us promptly at support@giftsatelier.com with your order information and clear photos of the packaging and item condition. We will review the issue and advise you on the appropriate next steps.

  • For missing packages, review the tracking status and delivery location first
  • For damaged packages, keep the item and packaging until we provide guidance
  • For return-related questions, please refer to the Return & Refund Policy

Multiple Items & Split Shipments

Some orders may contain more than one product, such as mugs and tote bags. When multiple items are included in a single order, they may ship together or separately depending on fulfillment needs and packaging requirements.

If an order is shipped in separate packages, items may arrive at different times. This does not necessarily mean that anything is missing; it may simply mean that the rest of the order is still in transit.

  • Multiple items may be packed together when practical
  • Split shipments may arrive on different delivery days
  • Tracking details should be reviewed for each shipment when more than one tracking update is provided

Product Availability and Fulfillment

Gifts Atelier sells ready-designed products, including mugs available in both sizes and tote bags. Customers cannot custom-upload photos or request custom text for products.

All products are prepared according to the product options available on the store. We aim to keep fulfillment clear and consistent so customers know exactly what they are ordering before checkout.

  • Mug products are available in both listed sizes
  • Tote bag products are fulfilled according to the selected product listing
  • Custom photos and custom text are not available

Returns Connected to Shipping

Shipping and returns are handled under separate parts of our store policies. If you need to return an eligible item, the return window is 30 days from delivery.

Return shipping cost is paid by the customer. After we receive the return, refund processing time is 7 business days. For full eligibility details and instructions, please review the Return & Refund Policy.

  • Return window: 30 days from delivery
  • Return shipping cost is paid by: the customer
  • Refund processing time after we receive the return: 7 business days

Checkout, Account and Privacy Information

The information you provide at checkout is used to process and ship your order, including your name, shipping address, and order details. Please make sure this information is accurate before submitting your purchase.

For more information about how store terms and customer information are handled, please review the Terms of Service and Privacy Policy.

  • Accurate checkout information helps prevent delivery problems
  • Order and shipping details must match a deliverable United States address
  • Related store policies provide additional information about customer rights and responsibilities

How to Contact Us

If you have questions about shipping, tracking, delivery delays, address issues, or a package concern, our customer support team is ready to help.

You can reach Gifts Atelier by email at support@giftsatelier.com. Our customer support hours are Monday–Friday, 9:00 AM–17:00 PM ET. Our business address is 2326 Somersly Pl, Louisville, KY 40245, United States.