Send Us a Message
We’re here to help make your Gifts Atelier experience smooth and enjoyable. Whether you have a question about a mug, tote bag, order, or delivery, our support team is happy to assist.
How to Reach Us
For any questions or support needs, please email us at support@giftsatelier.com. This is the best way to contact Gifts Atelier so our team can review your request and respond with the most helpful information.
Customer Support Hours
Our customer support team is available Monday–Friday, 9:00 AM–17:00 PM ET. Messages received outside these hours will be reviewed during the next available support period.
Response Times
We do our best to reply as soon as possible during our support hours. To help us assist you more efficiently, please include clear details about your question or concern in your message.
What to Include in Your Message
When contacting us, sharing the right information helps our team understand your request and provide a more accurate response.
- Your order details, if your message is about a purchase
- The product type you are asking about, such as a mug or tote bag
- The mug size, if relevant, such as 11oz or 15oz
- A clear description of your question or concern
- Any shipping or delivery details related to your request
Order & Shipping Questions
If you have a question about an order or shipment, please check Order Tracking or review our Shipping Policy for helpful information. If you still need assistance, email support@giftsatelier.com and our team will be glad to help.
Contact Details
| support@giftsatelier.com | |
| Support hours | Monday–Friday, 9:00 AM–17:00 PM ET |
| Address | 2326 Somersly Pl, Louisville, KY 40245, United States |