FAQs

Gifts Atelier ships to the United States only. At this time, we do not offer international shipping, forwarding arrangements, or delivery to destinations outside the United States. All shipping information entered at checkout should be complete and accurate, including apartment, suite, unit, or building details where applicable. If an address issue is noticed after ordering, please contact us as soon as possible at support@giftsatelier.com.

Orders are processed before they are handed to the carrier. Our order processing time is 2–3 business days, and delivery time after dispatch is 3–7 business days. In most cases, the estimated total time from order placement to delivery is 5–10 business days. For more detail about transit expectations, please review our Shipping Policy.

Standard shipping at Gifts Atelier costs $6.50. This shipping charge will be shown during checkout before you complete your purchase. We aim to keep shipping straightforward and transparent, so you can review your order total before submitting payment.

Yes. Gifts Atelier offers free shipping on orders over $90.00. If your order qualifies, the free shipping option will be reflected during checkout. Free shipping applies only to eligible orders shipping within the United States, since Gifts Atelier currently ships to the United States only.

Once your order has been dispatched, tracking information will be provided so you can follow your shipment. Tracking updates depend on the carrier’s scan schedule and may take time to appear after dispatch. You can also visit Order Tracking for shipment updates. If your tracking has not updated for a while or you need help understanding the status, contact us at support@giftsatelier.com.

Gifts Atelier sells thoughtfully designed mugs and tote bags. Our mug products are available in two sizes, 11oz and 15oz, and our tote bags are offered with the available size options shown on the product page. For easy browsing, our store categories are organized in a parent and child category format, so shoppers can move naturally from a broader product group to the specific product type they want.

Yes. All products are presented with their available size options, and our mug collection includes both 11oz and 15oz sizes. Please check the product page before checkout to make sure the selected size is the one you want. If a size selection is required, be sure it is chosen correctly before placing the order. This helps us process your purchase accurately and avoid delays.

No. Gifts Atelier does not currently offer custom photo uploads, personalized text, or made-to-order customer artwork changes. The designs available for purchase are the designs shown on the product pages. Please review product images, descriptions, and available options carefully before ordering. If you have a question about a design before purchasing, you can contact us through Contact Us or email support@giftsatelier.com.

If you need to request a change or cancellation, please contact us as soon as possible at support@giftsatelier.com. We will do our best to help if your order has not yet moved too far into processing. Because our order processing time is 2–3 business days, requests should be made promptly. We cannot guarantee that changes or cancellations will be possible once an order is already being prepared for dispatch or has been shipped.

Gifts Atelier accepts returns within 30 days from delivery. Returned items should be sent back in a condition that allows us to review and process the return according to our policy. Return shipping cost is paid by the customer. For complete return instructions and eligibility details, please read our Return & Refund Policy before sending anything back.

After we receive your return, refunds are processed within 7 business days. The timing for the refunded amount to appear may also depend on the payment provider or financial institution involved. If you believe your refund should already have been processed, please contact support@giftsatelier.com with your order information so our team can review the matter.

Available payment methods are shown securely during checkout. Please review the payment options displayed at the time of purchase and choose the method that works best for you. Gifts Atelier does not recommend sending payment information by email. For privacy and account safety, payment details should only be entered through the store’s checkout process. You can also review our Privacy Policy and Terms of Service for more information about your use of the website.

To keep your Gifts Atelier products looking their best, follow the care guidance shown on the product page or any care information included with your item. Gentle handling helps preserve the appearance of printed designs over time. For mugs, avoid unnecessary impact or rough handling. For tote bags, avoid overloading and clean with care according to the product information provided.

Yes, you may place an order intended as a gift or purchase multiple items for a group, event, or workplace. Please review your cart carefully to confirm product designs, sizes, quantities, and shipping details before checkout. If you have questions before placing a larger order, contact us at support@giftsatelier.com. Our customer support hours are Monday–Friday, 9:00 AM–17:00 PM ET, and we will respond as soon as we can during support hours.