At Gifts Atelier, we respect your privacy and are committed to protecting the personal information you share with us when you browse our store, place an order, contact customer support, or use our online services.
Introduction
This Privacy Policy explains how Gifts Atelier collects, uses, stores, shares, and protects information related to customers and visitors of our online store. Our store offers ready-made gift products, including mugs in 11oz and 15oz sizes and tote bags, with product categories organized in parent and child category structures for easier browsing.
By using our website or purchasing from Gifts Atelier, you acknowledge that your information may be handled as described in this policy. We aim to be transparent, practical, and reassuring about how your data supports the shopping experience, order fulfillment, customer service, fraud prevention, and store operations.
- Store name: Gifts Atelier
- Business address: 2326 Somersly Pl, Louisville, KY 40245, United States
- Contact email: support@giftsatelier.com
- Customer support hours: Monday–Friday, 9:00 AM–17:00 PM ET
Information We Collect
We collect information that you provide directly to us, information generated when you use our website, and limited information from service providers that help us operate the store. The type of information collected depends on how you interact with Gifts Atelier, such as browsing products, placing an order, contacting us, or tracking a shipment.
Because Gifts Atelier does not offer customer customization of images or text, we do not require customers to upload personal photos, custom artwork, or custom wording for products. This helps limit the amount of personal content we need to collect.
- Contact information, such as your name, email address, shipping address, and billing address.
- Order information, such as items purchased, product size selected, order status, shipping method, and transaction-related details.
- Account or checkout information, if applicable, such as login details or saved preferences, depending on the features you choose to use.
- Customer service communications, including messages you send to support@giftsatelier.com or through any contact form on our website.
- Device and usage information, such as browser type, pages viewed, approximate location derived from technical data, referral source, and interactions with our website.
- Payment-related information processed by secure third-party payment providers; Gifts Atelier does not store full card numbers.
How We Use Your Information
We use personal information to operate Gifts Atelier, process orders, deliver products, respond to questions, improve our website, and maintain a safe shopping environment. Our use of information is connected to providing a reliable e-commerce experience for customers in the United States.
We may also use information to communicate with you about your purchase, including order confirmations, shipping updates, customer service responses, return-related communications, and important notices about our policies or services.
- To process and fulfill orders for mugs, tote bags, and other products available on our store.
- To ship orders within the United States using USPS.
- To provide order updates, delivery support, and assistance through Order Tracking where available.
- To verify payment, prevent fraudulent transactions, and protect the security of our store.
- To respond to customer inquiries sent to support@giftsatelier.com.
- To improve website navigation, product organization, parent and child category structure, and customer experience.
- To manage returns and refunds consistent with our Return & Refund Policy.
- To comply with applicable business, accounting, tax, security, and operational recordkeeping needs.
Order, Shipping, and Delivery Information
When you place an order, we collect the information needed to prepare, process, and ship your purchase. Gifts Atelier ships to the United States only and uses USPS as the shipping carrier. We do not promise international shipping.
Order processing time is 2–3 business days, and delivery time after dispatch is 3–7 business days. The estimated total time, including processing and delivery, is 5–10 business days. Standard shipping fee is $6.50, and free shipping is available on orders over $90.00.
- Shipping destination: United States
- Shipping carrier: USPS
- Order processing time: 2–3 business days
- Delivery time after dispatch: 3–7 business days
- Estimated total time: 5–10 business days
- Standard shipping fee: $6.50
- Free shipping on orders over $90.00
- For more information about shipping practices, please review the Shipping Policy.
Returns, Refunds, and Related Personal Information
If you request a return or refund, we may use your order information, contact information, delivery details, and communications with our support team to review and process your request. This information helps us confirm the order, evaluate eligibility, provide instructions, and complete any approved refund.
The return window is 30 days from delivery. Refund processing time after we receive the return is 7 business days. Return shipping cost is paid by the customer. For complete eligibility rules and procedures, please review the Return & Refund Policy.
- Information used for return support may include order number, customer name, email address, delivery details, item information, and return communications.
- Refunds are processed using the appropriate payment-related channels available through our payment providers.
- We may keep return-related records as needed for customer service, fraud prevention, and business recordkeeping.
Cookies & Tracking Technologies
Gifts Atelier may use cookies, pixels, tags, analytics tools, and similar technologies to help our website function properly, remember preferences, understand store performance, and improve the shopping experience. These technologies may collect information about your device, browser, pages visited, session activity, and interactions with store features.
Cookies can be necessary for core website functions such as cart operation, checkout, security, and session management. Other cookies may help us understand how visitors use the website so we can improve navigation, product discovery, and page performance.
- Essential cookies help operate the cart, checkout, security, and website functionality.
- Analytics cookies help us understand website traffic, page performance, and customer browsing behavior in an aggregated or practical way.
- Preference cookies may help remember certain choices, such as region or display settings, where available.
- Advertising or measurement technologies may help evaluate marketing effectiveness, where used.
- You can usually adjust cookie settings through your browser, but disabling certain cookies may affect store functionality.
How We Share Your Information
We do not sell your personal information as a core part of our business. We share information only when needed to operate the store, fulfill orders, provide services, protect our business, or comply with valid legal or operational requirements.
Service providers that assist Gifts Atelier may only receive the information reasonably necessary to perform their functions. These providers may include payment processors, shipping carriers, website hosting providers, analytics tools, security services, customer support tools, and operational platforms.
- Payment processors receive payment-related details needed to authorize and process transactions securely.
- USPS receives shipping information needed to deliver orders within the United States.
- Technology and hosting providers help keep the website available, secure, and functional.
- Analytics and performance providers may help us understand how customers use our site.
- Customer support and communication tools may help us respond to inquiries and order-related requests.
- We may share information if necessary to protect rights, investigate fraud, enforce our Terms of Service, or respond to lawful requests.
Payment Processing & Security
Payments on Gifts Atelier are handled by secure third-party payment processors. These providers process payment information according to their own security practices and privacy terms. Gifts Atelier does not store full card numbers on its own systems.
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. No online system can be guaranteed completely secure, but we take privacy and data protection seriously.
- Full card numbers are not stored by Gifts Atelier.
- Payment details are handled through secure third-party processors.
- We may receive limited transaction confirmations, payment status information, and related order details needed to complete your purchase.
- Customers should use strong passwords where accounts are available and avoid sharing checkout or account access with others.
Data Retention
We keep personal information only for as long as reasonably needed for the purposes described in this Privacy Policy, including order fulfillment, customer support, returns, refunds, fraud prevention, accounting, security, and operational recordkeeping.
Retention periods may vary depending on the type of information and the reason it was collected. For example, order records may be retained to support customer service, tax and accounting needs, and dispute resolution, while some website analytics data may be retained in a more limited or aggregated form.
- Order and transaction records may be retained for business and recordkeeping purposes.
- Customer support communications may be retained to help resolve current or future inquiries.
- Security logs may be retained to detect and prevent misuse of our website.
- Information that is no longer needed may be deleted, de-identified, or aggregated where appropriate.
Your Privacy Rights
Depending on where you live and the circumstances of your request, you may have privacy rights similar to GDPR and CCPA-style rights. These may include the ability to request access to your personal information, correction of inaccurate information, deletion of certain information, and opt-out of certain uses such as some forms of targeted advertising or marketing communications.
We will review privacy requests in a reasonable manner and may need to verify your identity before acting on a request. Some information may need to be retained where necessary for order fulfillment, security, fraud prevention, legal compliance, accounting, dispute resolution, or other legitimate business purposes.
- You may request access to personal information associated with you.
- You may request correction of information that is inaccurate or incomplete.
- You may request deletion of certain personal information, subject to necessary exceptions.
- You may opt out of certain marketing communications where applicable.
- You may adjust cookie preferences through your browser or device settings.
- To make a privacy request, contact us at support@giftsatelier.com.
Email Communications and Marketing Preferences
We may send transactional emails related to your order, such as order confirmations, shipping updates, customer service replies, return instructions, refund updates, and important notices about your purchase. These messages are necessary to complete and support your transaction.
If Gifts Atelier offers promotional emails, you may choose to unsubscribe or opt out using the instructions provided in the message where available. Even if you opt out of promotional messages, we may still send non-promotional communications related to orders, policy updates, security, or customer service.
- Transactional emails may include order, shipping, return, refund, and support updates.
- Promotional emails, where offered, may include store news, product highlights, or offers.
- Opting out of marketing does not stop essential order-related communications.
Third-Party Links
Our website may contain links or references to third-party websites, tools, platforms, or services that are not owned or controlled by Gifts Atelier. If you click on a third-party link or use a third-party service, your information may be handled under that third party’s own privacy practices.
We encourage you to review the privacy policies and terms of any third-party websites or services you choose to use. Gifts Atelier is not responsible for the privacy practices, content, or security of websites and services that we do not control.
- Third-party payment services may have their own privacy terms.
- Carrier tracking pages may operate under the carrier’s own privacy practices.
- External platforms or tools may collect information independently when you interact with them.
Children’s Privacy
Gifts Atelier is intended for general audiences and is not directed to children. We do not knowingly seek to collect personal information from children through our store.
If a parent or guardian believes that a child has provided personal information to Gifts Atelier, they should contact us at support@giftsatelier.com. We will review the request and take appropriate steps based on the information provided.
- Our products and website are intended to be used by customers who can lawfully make purchases.
- We do not knowingly request personal information from children for customization, accounts, or marketing.
- Parents or guardians may contact us with privacy concerns involving a child.
Security of Your Information
We take reasonable steps to safeguard information submitted through Gifts Atelier. These steps may include secure checkout processes through payment providers, access controls, operational safeguards, and monitoring for suspicious activity.
You also play an important role in keeping your information secure. If account features are available, choose a strong password, keep your login details private, and contact us promptly if you believe your order information or account access has been compromised.
- Use accurate contact and shipping information during checkout.
- Do not send full payment card details by email.
- Contact support@giftsatelier.com if you notice suspicious activity related to your order.
- Review Order Tracking and order confirmation messages carefully for accuracy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our store operations, technology, service providers, legal expectations, or customer support practices. When we make updates, the revised policy will be posted on our website.
Your continued use of Gifts Atelier after changes are posted means the updated policy applies to your interactions with our store going forward. We encourage customers to review this page periodically, along with the Terms of Service, Shipping Policy, and Return & Refund Policy.
- Policy updates may clarify how information is collected, used, shared, or protected.
- Material operational changes may be reflected in the posted policy.
- The current version available on our website is the version that applies to future use.
How to Contact Us
If you have questions about this Privacy Policy, want to make a privacy request, or need help with an order-related privacy concern, please contact Gifts Atelier. Our customer support team is available Monday–Friday, 9:00 AM–17:00 PM ET.
For order assistance, privacy questions, shipping concerns, or return-related support, you may also refer to Contact Us, Order Tracking, Shipping Policy, Return & Refund Policy, and Terms of Service for related information.
- Email: support@giftsatelier.com
- Business address: 2326 Somersly Pl, Louisville, KY 40245, United States
- Customer support hours: Monday–Friday, 9:00 AM–17:00 PM ET